Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. Please note that returns will need to be sent to the following address: contact us for the current address

  1. Customer Responsibility: When returning an item to SNORELUX, the customer is responsible for covering the shipping cost unless the wrong Item was sent. This includes the cost of shipping the item back to our designated return address.

  2. Condition of the Returned Item: The item being returned must be in its original condition, unaltered, and in its original packaging to be eligible for a return. The customer should ensure that the item is appropriately packaged to prevent damage during return shipping.

  3. Exceptions: In cases where the return is due to a fault in our product or a shipping error on our part, SNORELUX will cover the return shipping costs.

  4. Refunds: Once we receive and process your return, we will issue a refund for the cost of the item. Please refer to our refund policy for more information.

  5. Tracking and Insurance: We recommend that customers use a shipping method with tracking and insurance for their returns to ensure the safe and successful return of the item. SNORELUX is not responsible for items lost or damaged during return shipping.

  6. Pillows: Due to hygiene regulations, we are unable to accept returns of used pillows. This policy ensures the health and safety of our customers and our staff by preventing the contact of items that may have been exposed to contaminants. We appreciate your understanding and adherence to this policy. If your pillow is unused and in its original packaging, please contact our customer service team to organize the refund.

  7. Discounted, On Sale, and Reduced Items:
    Discounted, on sale, and reduced items are not eligible for a refund. However, if you believe you should receive a refund for other reasons, please reach out directly to our team via legal@snorelux.com.


You can always contact us first for any return question contact us.

Refunds Policy

OVERVIEW

Returns and Exchanges can be initiated within 15 days of your purchase in order to qualify for our money back guarantee. Product must have original packaging. We regret we cannot refund items that have been used for health and safety reasons. Items perceived to be poor fitting are also not a valid reason for a refund. Only defective items that do not perform to the required standard supported by objective and verifiable evidence will be available for a refund.

Proof of purchase (order number) will be required for returns or exchanges. Buyer is responsible for return shipping. Note, we cannot grant our money back guarantee to items that have been discounted via a discount code at checkout; and thus, do not accepted returns of such items.

All returns of our Snorelux Anti Snore Micro CPAP device and other products are subject to a $15 environmental waste disposal fee. If multiple items are returned at once, the respective fees for each product are accumulated (added together). Anti snoring devices are personal use items worn in or close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via returned products. 

HOW TO INITIATE A REFUND OR EXCHANGE

To initiate a refund or exchange, please contact us

Please note that orders in transit cannot be cancelled and a refund cannot be initiated until the item has been returned and inspected. Furthermore, we cannot offer a refund via our money back guarantee to items that have been discounted through the use of a coupon code; thus, we do not accept returns or offer money back for such transactions.

REFUND PROCESS AND METHOD OF REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If return/exchange is approved, your refund will be processed using original method of payment (i.e. credit card, PayPal) within 5-10 business days.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 15 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 15 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact us