Frequently Asked Questions
What payment methods do you accept?
We provide safe and secure checkout via credit card, Apple Pay, and Google Pay.
Can I cancel my order or change my address?
We understand sometimes you can change your mind on an item. If you need to cancel your order please visit Contact Us. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address.
Where's my order / How can I track my order?
You should receive an email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information for you.
With this tracking number, you can track your order here. Tracking
How long does shipping usually take?
The estimated shipping time for our Snorelux device is usually only 3-10 business days, it does vary depending on the location. Furthermore, our primary source of shipping is ePacket and Australia Post for domestic orders, both of which are fast and insured.
Due to high demand, order processing can take up to 24 hours and estimated delivery times are subject to change.
You will be informed via email when your order is confirmed and shipped out with tracking information.
Where do you ship to?
We ship domestically to Australia and the U.S. and internationally to all 195 countries. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.
Rest assured, shipment is free and insured for both domestic and international orders.
What is the estimated lifespan of the Snorelux Devices?
Due to diligent research & engineering, our Snorelux devices can last up to 3-6 months, on average, without any type of degradation or loss of functionality.
Why is snoring potentially harmful?
Loud frequent snoring is an early sign of and hallmark of sleep apnea - a chronic condition which causes pauses in breathing or shallow breaths during sleep. When sleep apnea sufferers fall asleep, they stop breathing for seconds at a time, depriving the brain of oxygen. Chronic lack of oxygen to the brain causes stress and numerous symptoms such as daytime sleepiness, irritability, depression and high blood pressure.
What causes snoring?
Snoring can be caused or made worse by obesity, a large tongue and tonsils, the aging process and head and neck shape. Alcohol and smoking are also likely to worsen snoring.
Other inquiries? Let's chat.
Any other inquiries, issues or questions, please feel free to contact us and we will get back to you as soon as possible.
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